Support

Quick delivery—in Switzerland normally within five to ten working days. Orders from other countries take a little longer due to postal regulations. Plastic-free packaging. Shipping price calculated at checkout.

 

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Returns

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@solo.casa

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Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@solo.casa and send your item to:
Solo
Burgunderweg 32
CH – Biel/Bienne 2505

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 60CHF, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.